Why can’t you do regular personal updates even if you know for sure which one is mine?

We can not do personal updates ever if yours is very identifiable. We do have the staff or the time to sit and give out personal updates. Also, if we did it for one person we would have to do it for everyone so we just do not do it at all. You can however watch our live cams and see if you can spot your terrapin on one of them.