Why can’t you do regular personal updates even if you know for sure which one is mine?

We cannot do personal updates even if yours is very identifiable. We do not have the staff or the time to sit and give out personal updates. Also, if we did it for one person we would have to do it for everyone so we just do not do it at all. You can however watch our live cams and see if you can spot your terrapin/turtle on one of them.